Can I charge designers and builders for my building products catalog? Even if I don’t intend to collect money from them, should I put a price tag on my materials so that customers attach greater value to them?—R.G., general manager
Most product catalogs are costly to produce and distribute. A custom imprinted, three-ring notebook with tabbed dividers, printing, assembly, packaging, and postage can readily cost $50 or more. Samples would add to that cost.
Many marketers wish they could offset this cost by charging for their literature. But as in all marketing decisions, you must consider your customers, their expectations, and your competitive environment.
Design and construction professionals are accustomed to receiving sales literature at no charge; they would resent being asked to pay for yours. Their attitude is: “We’re doing you a favor just by considering your product. You’ll make money when we specify or buy the product, so why should we pay for your advertising, too?” Plus, the cost and time required for them to order and pay for your literature could derail a fast-moving sales opportunity. Charging for your literature may be enough to motivate them to look for a more accommodating supplier.
In general, you should not put a price tag on your literature unless you intend to sell it somewhere. Trade associations, for example, typically charge for their reference manuals. And after many years of free distribution, Sweet’s now charges for its catalog files.
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